FAQs



			How do i pay my bill ?
		We offer a variety of ways to pay your bill:
Direct Debit
Download a Direct Debit Form from our 'Downloads' page and fax it to us to setup a automatic debit from either a bank account or credit card.
Credit or Debit Card online payments
Pay by credit or debit card online, 24/7. Just click on 'Pay My Bill'. Enter your email addess and a receipt will be sent for your records.
Credit or Debit Card phone payments
Simply call us to pay your bill day or night. A receipt number will be provided for your records.
BPAY
Contact your participating Bank, Credit Union or Building Society, either by internet or telephone, to make this payment from your cheque, savings or credit card account. When prompted enter the biller code and your Customer Reference number.
BPAY biller code: 707364 
 Ref: see your bill

Direct Deposit
Westpac Banking Corporation BSB : 032-002  Account No: 483217
 Please ensure you use your account number as the reference number so we can track your payment.

Australia Post
Please present your payment slip at any Post Office where cash, cheque or credit card will be accepted using the bar code.
Mail
Detach the payment slip from the bottom of the bill and return it together with your cheque made out to 'Telcoinabox' (our payment processing service).
			How do i set up a direct debit ?
		Download a Direct Debit Form from our 'Downloads' page and fax it to us to setup a automatic debit from either a bank account or credit card.
			How do i view my bill online ?
		Simply go to the 'My Account' page and enter your account number ( a 6 digit number found on your bill) and your password. if you have not set up your password, please contact us to to activate your online account.
 
Once you're set up your can:
Check your internet data usage
Keep an eye on your data usage to avoid any excess data charges.
Check unbilled calls
Find out what calls you've made in the current month and their cost.
Analyse phone bill
Our account management service can provide helpful insights into your communication spend, such as: Summary by Call Duration, Most Frequently Called Numbers, Summary by Departments, Most Expensive Calls, Summary by Date, Longest Phone Calls, Summary by Hour of Day, International Call Spend
			What networks do you use ?
		We are not tied to any particular networks, instead we seek the best value with reliability for any given product. Our main network partners are Telstra and Optus.