COOL FEATURES – Inbound 13/1300/1800
Click on the feature name to open a downloadable copy of the feature and instructions on how to use it on your service | | Inbound 13/1300/1800 Features | This relates to how Users handle calls from Customers, and specifically relates to inbound services (13/1300/1800 numbers). Ask OHMI Business Sales for further details. | | Regional Based Routing | When setting up Regional Based Routing, users can opt to have a different answer point for each region. A set up form listing each region is supplied upon set up to make the process easy. Ask OHMI Business Sales for further details. | | Exchange Based Routing | When setting up Exchanged Based Routing, users can opt to have a different answer point for each exchange. It is important to note that there are approximately 4000 exchanges within Australia. However a set up form listing each exchange is supplied upon set up to make the process easy. Ask OHMI Business Sales for further details. | | Call Splaying | This will manage how many calls a Users wants directed to a particular office or extension, in direct comparison to the other offices/extensions. This is ideal for businesses with many staff taking calls, where some staff is expected to take more calls than others. Please note - this is different to failover or group hunt behaviour. Ask OHMI Business Sales for further details. |
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