FREQUENTLY ASKED QUESTIONS
GENERAL QUESTIONS ......................................................................................................... 3
WHO IS OFFICE HOME MOBILE INTERNET TELECOMMUNICATIONS? ............................................................... 3
ARE THERE ANY COSTS OR CHARGES INVOLVED? ............................................................................................... 3
WILL MY PHONE NUMBER CHANGE? ...........................................................................................................................3
HOW DO I ACCESS YOUR NETWORK? ....................................................................................................................... 3
DOES EVERY CALL I MAKE GO THROUGH THE OFFICE HOME MOBILE INTERNET TELECOMMUNICATIONS NETWORK?....................................................................................................................................................3
WHAT IS THE ADVANTAGE OF BEING AN OFFICE HOME MOBILE INTERNET TELECOMMUNICATIONS CUSTOMER? .........................................................................................................................................................................4
IF I AM AN OFFICE HOME MOBILE INTERNET TELECOMMUNICATIONS CUSTOMER, BUT I THEN DECIDE THAT I WOULD LIKE TO CANCEL MY ACCOUNT WITH OFFICE HOME MOBILE INTERNET TELECOMMUNICATIONS HOW DO I GO ABOUT IT?................................................................................................................................................................................4
WHAT IS TOTAL SERVICE?...................................................................................................................................................4
I USED TO GET A DISCOUNT ON MY LOCAL CALLS WITH TELSTRA; CAN I STILL GET IT WITH OFFICE HOME MOBILE INTERNET TELECOMMUNICATIONS?...................................................................................................................................................4
I THINK I AM CONTRACTED TO MY CURRENT PROVIDER, HOW DO I KNOW IF I AM?......................................................................................................................................................4
HOW LONG DOES IT TAKE TO TRANSFER TO OFFICE HOME MOBILE INTERNET TELECOMMUNICATIONS FROM MY CURRENT PROVIDER?.........................................................................................................................................................5
HOW DO I REQUEST NEW LINES, RELOCATIONS & OTHER PRODUCTS & SERVICES LIKE LINE HUNT & MESSAGE BANK ETC?.....................................................................................................................................................................5
BUSINESS QUESTIONS...........................................................................................5
IS THERE ANY DISRUPTION TO MY BUSINESS OR LINES DURING THE SWITCHING PROCESS?...................................................................................................................................................5
CAN I TRANSFER MY 1300 &/OR 1800 NUMBERS TO OFFICE HOME MOBILE INTERNET TELECOMMUNICATIONS FOR A SAVING?.......................................................................................................................5
MOBILE PHONE QUESTIONS.....................................................................................5
WHAT ABOUT MY MOBILE PHONE?..................................................................................................................5
CAN OFFICE HOME MOBILE INTERNET TELECOMMUNICATIONS SUPPLY MOBILE PHONE HANDSETS?........................................................................................................................................................5
WHAT CARRIERS DO OFFICE HOME MOBILE INTERNET TELECOMMUNICATIONS USE FOR THEIR MOBILE SERVICES?........................................................................................................................................................6
INTERNET QUESTIONS..........................................................................................................6
DO YOU PROVIDE FREE TECHNICAL SUPPORT?.....................................................................................................6
CAN I HAVE MORE THAN ONE E-MAIL ADDRESS?.......................................................................................................6
IS IT A LOCAL CALL TO CONNECT TO OFFICE HOME MOBILE INTERNET TELECOMMUNICATIONS DIAL UP INTERNET?...................................................................................................................................................6
DO I HAVE TO BE AN EXISTING OFFICE HOME MOBILE INTERNET TELECOMMUNICATIONS CUSTOMER TO JOIN OFFICE HOME MOBILE INTERNET TELECOMMUNICATIONS?...................................................................................................................................................6
WHAT HARDWARE DO I NEED TO CONNECT TO DIAL UP INTERNET?...................................................................6
WHAT HARDWARE DO I NEED TO CONNECT TO BROADBAND INTERNET?.....................................................7
CAN I CONNECT TO OFFICE HOME MOBILE INTERNET TELECOMMUNICATIONS USING AN APPLE COMPUTER?...........................................................................................................................................................7
WHAT TYPE OF MODEM DO I NEED TO CONNECT TO OFFICE HOME MOBILE INTERNET TELECOMMUNICATIONS BROADBAND INTERNET?..............................................................................................................................................7
WHY DOES TECHNICAL SUPPORT ONLY OFFER SUPPORT FOR NETCOMM MODEMS?.................................................................................................................................................7
WHY DOES OFFICE HOME MOBILE INTERNET TELECOMMUNICATIONS PRECONFIGURE THEIR MODEMS?..................................................................................................................................................7
WHY IS THE TECH SUPPORT TEAM UNABLE TO HELP ME WITH WIRELESS NETWORKING?............................................................................................................................................................7
CAN I JOIN OFFICE HOME MOBILE INTERNET TELECOMMUNICATIONS IF I ALREADY HAVE AN INTERNET SERVICE PROVIDER?.........................................................................................................................................................8
CUSTOMER SERVICE QUESTIONS...............................................................................8
IF I AM HAVING TROUBLE GETTING THROUGH TO A NUMBER OR HAVE BEEN CUT OFF IN THE MIDDLE OF A CALL, WHOM CAN I CONTACT TO HELP?................................................................................................................8
IF I AM EXPERIENCING A FAULT HOW DO I REPORT & RESOLVE IT?.................................................................8
BILLING........................................................................................................................8
HOW OFTEN WILL I RECEIVE A BILL?...............................................................................................................................8
WHAT WILL MY BILL LOOK LIKE?......................................................................................................................................8
I HAVE MANY SERVICE NUMBERS ON MY BILL THAT I AM UNABLE TO EASILY RECOGNISE. HAVE YOU AN OPTION AVAILABLE THAT WILL AID ME IN RECOGNISING THESE?......................................................................8
HOW CAN I PAY MY BILL?.......................................................................................................................................................9
ONLINE..........................................................................................................................................9
BPAY...................................................... ..................................................................................................................................9
BPAY BILLER CODE................................................................................................................................................................9
CREDIT CARD....................................................................................................................................................................10
PAYING IN PERSON..............................................................................................................................................................10
MAIL...........................................................................................................................................................................................10
DIRECT DEBIT........................................................................................................................................................................10
WHO IS OFFICE HOME MOBILE INTERNET TELECOMMUNICATIONS? Office Home Mobile Internet Telecommunications provides communication services to governments, businesses and residential customers through one of the largest networks in the world. We believe that people should have the right to communicate at the best possible price. We access the global communication networks at wholesale prices which allow us to pass on the savings to you. Office Home Mobile Internet Telecommunications is in direct competition with Telstra, Optus, AAPT, DigiPlus and other communication companies to provide excellent value, direct dial telephony for your national calls and international calls and Calls to Mobiles when available, with no loss in call quality.
BACK TO FAQS
ARE THERE ANY COSTS OR CHARGES INVOLVED? Joining Office Home Mobile Internet Telecommunications is free of charge - there are no connection fees, no contracts, and no minimum charges. All that you will pay for is your line rental and all calls (including local calls. There will be no connection charges for lines already rented by you, but for any new or additional line standard Telstra connection charges will apply.
BACK TO FAQS
WILL MY PHONE NUMBER CHANGE? No - Your number does not change. Nothing changes except that you will receive your bill from Office Home Mobile Internet Telecommunications for your National (STD®), International and Calls to Mobile Phones at much reduced prices.
BACK TO FAQS
HOW DO I ACCESS YOUR NETWORK? If you are an Office Home Mobile Internet Telecommunications Pre-selected Customer, every time you make a call it will instantly be routed through the Office Home Mobile Internet Telecommunications network.
BACK TO FAQS
DOES EVERY CALL I MAKE GO THROUGH THE OFFICE HOME MOBILE INTERNET TELECOMMUNICATIONS NETWORK? Yes however for calls to 12, 13, 18, 19, 0500, 0900 numbers which are still billed to you by Office Home Mobile Internet Telecommunications at the same rates as every other provider. The prices on these services are the same for all providers.
BACK TO FAQS
WHAT IS THE ADVANTAGE OF BEING AN OFFICE HOME MOBILE INTERNET TELECOMMUNICATIONS CUSTOMER? If you become an Office Home Mobile Internet Telecommunications customer, you will receive competitive rates for International, National (STD®), and calls to mobile, with the added benefit of great customer service.
BACK TO FAQS
IF I AM AN OFFICE HOME MOBILE INTERNET TELECOMMUNICATIONS CUSTOMER, BUT I THEN DECIDE THAT I WOULD LIKE TO CANCEL MY ACCOUNT WITH OFFICE HOME MOBILE INTERNET TELECOMMUNICATIONS HOW DO I GO ABOUT IT? If you would like another Service Provider to be your long distance carrier you will need to contact that Service Provider who will arrange to transfer your service across. They will then be responsible for transferring service across to them. We hate to lose customers and believe that our exceptional service and competitive prices are enough for anyone to want to stay, but should you be considering changing service providers always contact your Office Home Mobile Internet Telecommunications representative to let us know why your are leaving.
BACK TO FAQS
When you join Office Home Mobile Internet Telecommunications Total Service (all your telephone charges) you authorise that your entire account, not just the one number be transferred to Office Home Mobile Internet Telecommunications So what that means is that all of the services which did appear on your current service providers bill, will now be billed for you by Office Home Mobile Internet Telecommunications. So please make sure that you know what numbers are on your account before authorising transfer to Office Home Mobile Internet Telecommunications.
BACK TO FAQS
I USED TO GET A DISCOUNT ON MY LOCAL CALLS WITH TELSTRA; CAN I STILL GET IT WITH OFFICE HOME MOBILE INTERNET TELECOMMUNICATIONS? Once you join Office Home Mobile Internet Telecommunications for Total Service you will receive Office Home Mobile Internet Telecommunications’ great rates for your international, long distance calls, calls to mobiles and local calls. These are highly competitive rates.
BACK TO FAQS
I THINK I AM CONTRACTED TO MY CURRENT PROVIDER, HOW DO I KNOW IF I AM? Easily, it is very rare to see fixed wire lines under contract. But if you are in doubt Office Home Mobile Internet Telecommunications will happily attempt to analyse & interpret your contract. Just fax it to us on 1800046464 & we will find out the answer.
BACK TO FAQS
HOW LONG DOES IT TAKE TO TRANSFER TO OFFICE HOME MOBILE INTERNET TELECOMMUNICATIONS FROM MY CURRENT PROVIDER? In most instances it takes between 3 and 5 business days. All phone companies have 30 days to release services so please bear this in mind.
BACK TO FAQS
HOW DO I REQUEST NEW LINES, RELOCATIONS & OTHER PRODUCTS & SERVICES LIKE LINE HUNT & MESSAGE BANK ETC? Please talk to your Office Home Mobile Internet Telecommunications customer service or your business account manager, they can complete all of these & more on behalf of your business - providing you compelte the OHMI application form for each service.
BACK TO FAQS
IS THERE ANY DISRUPTION TO MY BUSINESS OR LINES DURING THE SWITCHING PROCESS? No, absolutely not. The process is completely seamless & is carried out using an automated transfer process between networks.
BACK TO FAQS
CAN I TRANSFER MY 1300 &/OR 1800 NUMBERS TO OFFICE HOME MOBILE INTERNET TELECOMMUNICATIONS FOR A SAVING? Yes, Office Home Mobile Internet Telecommunications can arrange to "port" your inbound & or freecall numbers from your current company as well as offer you competitive rates in the process.
BACK TO FAQS
IS THERE ANY DISRUPTION TO MY BUSINESS OR LINES DURING THE SWITCHING PROCESS? No, absolutely not. The process is completely seamless & is carried out using an automated transfer process between networks.
BACK TO FAQS
WHAT ABOUT MY MOBILE PHONE? Office Home Mobile Internet Telecommunications can also provide great low rates on mobile as well. We can provide you mobile, fixed wire and internet on a single bill.
BACK TO FAQS
CAN OFFICE HOME MOBILE INTERNET TELECOMMUNICATIONS SUPPLY MOBILE PHONE HANDSETS? ----
Yes simply have a look at our online shop for current phones we can provide at great prices. If you can’t see a phone you would like, simply send our sales team an email and they will provide a quote for you on your handset of choice
BACK TO FAQS
WHAT CARRIERS DO OFFICE HOME MOBILE INTERNET TELECOMMUNICATIONS USE FOR THEIR MOBILE SERVICES?
We have access to three of the four network carriers in Australia for Mobile services, including Telstra, Optus and Vodafone. All plans are our own and are independent of any carriers own deals, specials or pricing structures.
BACK TO FAQS
DO YOU PROVIDE FREE TECHNICAL SUPPORT?
Yes. All our customers are entitled to free technical support from our Sydney Based Technical Support Team. The number to call is 1300046464. Please view the contact us page for operating times for this service.
BACK TO FAQS
CAN I HAVE MORE THAN ONE E-MAIL ADDRESS?
All our internet plans allow you to have more than one e-mail address. Use additional addresses for your family or business correspondence.
BACK TO FAQS
IS IT A LOCAL CALL TO CONNECT TO OFFICE HOME MOBILE INTERNET TELECOMMUNICATIONS DIAL UP INTERNET?
Office Home Mobile Internet Telecommunications has one Australia wide number it is 019 830 8029. You can call this number from anywhere in the country.
BACK TO FAQS
DO I HAVE TO BE AN EXISTING OFFICE HOME MOBILE INTERNET TELECOMMUNICATIONS CUSTOMER TO JOIN OFFICE HOME MOBILE INTERNET TELECOMMUNICATIONS? -
No. You do not need to be a Office Home Mobile Internet Telecommunications customer to join Office Home Mobile Internet Telecommunications
BACK TO FAQS
WHAT HARDWARE DO I NEED TO CONNECT TO DIAL UP INTERNET?
You will need a standard personal computer, a modem and a telephone line.
BACK TO FAQS
WHAT HARDWARE DO I NEED TO CONNECT TO BROADBAND INTERNET?
You will need a standard personal computer, a ADSL modem and an ADSL configured telephone line.
BACK TO FAQS
CAN I CONNECT TO OFFICE HOME MOBILE INTERNET TELECOMMUNICATIONS USING AN APPLE COMPUTER?
Yes. Our network is compatible with all computers which use the PPP protocol, including all Apple computers. Our technical support team is able to provide support for customers with Apple computers. We recommend that your Apple uses MacOS 8 or higher.
BACK TO FAQS
WHAT TYPE OF MODEM DO I NEED TO CONNECT TO OFFICE HOME MOBILE INTERNET TELECOMMUNICATIONS BROADBAND INTERNET?
Any ADSL compatible modem can be used on Office Home Mobile Internet Telecommunications broadband internet. Our technical support team only support OHMI provided Netcomm Modems.
BACK TO FAQS
WHY DOES TECHNICAL SUPPORT ONLY OFFER SUPPORT FOR NETCOMM MODEMS?
We do this so that we can provide a superior level of service to our customers. There are a significant number of modem brands available on the market and it is impractical to expect a technical support representative to know and understand the features of every brand let alone every model. So to ensure that our Techies are able to provide you with excellent service, quickly and efficiently, we have trained them on all of the Netcomm modems that we sell. This also allows us to make sure that prior to sending out our modems to our customers that each modem can be preconfigured and operationally ready for our customer to plug and play.
BACK TO FAQS
WHY DOES OFFICE HOME MOBILE INTERNET TELECOMMUNICATIONS PRECONFIGURE THEIR MODEMS?
When providing modems to our customers we firstly check the modem to ensure it is working, configure the modem with your ADSL configuration settings and then shop it direct to your door. This ensures that when you receive the modem it is ready to plug and play, straight from the box, as long as your ADSL service has been connected.
BACK TO FAQS
WHY IS THE TECH SUPPORT TEAM UNABLE TO HELP ME WITH WIRELESS NETWORKING?
Due to the many variables with wireless networking and the significant time that this can take of our technicians, we do not offer a wireless set-up service. If you are unsure how to set-up a wireless connection it is recommended that you refer to the Netcomm website prior to purchasing a wireless capable modem.
www.netcomm.com.au
BACK TO FAQS
CAN I JOIN OFFICE HOME MOBILE INTERNET TELECOMMUNICATIONS IF I ALREADY HAVE AN INTERNET SERVICE PROVIDER?
Yes. If you already have an Internet service provider, and would like to get online with Office Home Mobile Internet Telecommunications as well, we can help you connect to Office Home Mobile Internet Telecommunications by churning your ADSL broadband service over to us.
BACK TO FAQS
CUSTOMER SERVICE QUESTIONS
IF I AM HAVING TROUBLE GETTING THROUGH TO A NUMBER OR HAVE BEEN CUT OFF IN THE MIDDLE OF A CALL, WHOM CAN I CONTACT TO HELP? -
If you believe you have a fault on your line, please refer to the Contact Us page for details on our hours of operation for fault reporting.
BACK TO FAQS
IF I AM EXPERIENCING A FAULT HOW DO I REPORT & RESOLVE IT?
If there appears to be any type of fault on your line then you can contact our fault logging service on 1300046464. The fault will be reported & investigated. If it is a network fault, it will be cleared as soon as possible. If it is a line fault a technician will be arranged to attend in accordance with Telstra Customer Service Guarantees.
BACK TO FAQS
BILLING
HOW OFTEN WILL I RECEIVE A BILL?
Fully itemised bills will be issued to you monthly (approximately the 2nd of every month).
BACK TO FAQS
WHAT WILL MY BILL LOOK LIKE?
With Office Home Mobile Internet Telecommunications, you have the option of receiving either a paper hard copy or an electronic soft copy of your bill on pdf. Beyond this, the "view your bill" option on this website (once set-up for you with a password), allows you to view itemised call data reports. We invite you to call us on 1300 046464 for an explanation of this option.
BACK TO FAQS
I HAVE MANY SERVICE NUMBERS ON MY BILL THAT I AM UNABLE TO EASILY RECOGNISE. HAVE YOU AN OPTION AVAILABLE THAT WILL AID ME IN RECOGNISING THESE?
Sure, we are able to place what is known as a User Name onto your account. This will appear to the right hand side of the service number and will aid you to recognise the numbers. Just call Customer Service and ask for this to be added.
BACK TO FAQS
ONLINE
Go to the "pay your bill" option on this website to enter your credit card details for immediate online payment.
BPAY
Contact your participating Bank, Credit Union or Building Society, either by internet or telephone, to make this payment from your cheque, savings or credit card account. When prompted enter the biller code and your Customer Reference (on your bill)
BPAY BILLER CODE:
NATIONAL AUSTRALIA BANK
Tel:13 2665
Internet: www.national.com.au
COMMONWEALTH BANK
Tel:13 2221
Internet: www.commbank.com.au
WESTPAC BANK
Tel:13 2032
Internet: www.westpac.com.au
ST GEORGE BANK
Tel:13 3030
Internet: www.stgeorge.com.au
ANZ BANK
Tel:13 1314
Internet: www.anz.com.au
SUNCORP METWAY BANK
Tel:13 1155
Internet: www.suncorpmetway.com.au
CREDIT CARD
Call our customer service on 1300046464 between 9am and 8pm Monday to Friday to pay your bill using Bankcard, MasterCard, Visa, American Express and Diners. We will provide you with a receipt number for your records.
PAYING IN PERSON
Please present this payment slip at a Post Office where cash, cheque or credit card will be accepted using the barcode.
MAIL
Detach the payment slip from the bottom of the bill and return it together with your cheque made out to Office Home Mobile Internet Telecommunications Pty Ltd
DIRECT DEBIT
Call 1300046464 and register for Direct Debit to nominate your credit card. Payments will be taken out on the due date.
BACK TO FAQS
|
