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The results for the Months November 2009 to January 2010 are in, and yet again the OHMI Customer Service team have excelled in their response to our customers.
| Avg Duration |
4m37s |
| Avg Wait Time |
31s |
| % Calls Answered within 120 Secs |
93.76% |
| % Calls Answered within 20 Secs |
74.90% |
With nearly 75% of calls to our customer service team answered in less than 20 seconds, and the average wait time of only 31 seconds, you can be sure that you will get through to one of our Sydney based customer service team members without getting frustrated. Not to mention you won't be transferred overseas, you will get a happy helpful person at OHMI everytime.
If you don't believe the figures above, simply put us to the test and give our team a call on 1300 046 464 and press 2 for customer service.
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