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OHMI Business Broadband is an SME grade Broadband product backed with a service level agreement to ensure that you receive a minimum level of service. Should our Business broadband product not maintain these standards, we will provide you with a rebate on your service. For more details review our SLA and rebate information. If you want a dedicated broadband product for your small business, this is the product for you.
| Included GB's |
Monthly Access Charge (Tail) |
Bundled Price |
Excess Usage Charges (per Gb) |
| 2 GB |
$64.95 |
$54.95 |
$5.00 |
| 5 GB |
$89.00 |
$69.95 |
$5.00 |
| 15 GB |
$109.00 |
$79.95 |
$5.00 |
| 25 GB |
$129.00 |
$94.95 |
$5.00 |
| 50 GB |
$159.00 |
$119.95 |
$5.00 |
| Shaping: You may choose to connect a customer on one of the above plans at either "Fast" or "Fastest" speeds and not charge for any excess usage. If you select the Shaped plan option in utilibill, the customer will be slowed to 64Kbps when they exceed their allowed plan usage. Please refer to terms and conditions of ADSL services in Knowledgebase |
| Bundled Price: The bundled price listed is a discount provided when your landline service is billed by OHMI and maintains a minimum monthly spend of $150 including line rental and calls for the duration that your internet service is connected. Please refer to terms and conditions of ADSL services below. |
| Business broadband: All Business Broadband (Fastest) Plans come with a guaranteed static IP address, rebate for back up dial up and Network uptime/SLA's. For furhter information on Rebates and SLA, please refer to section below. |
| Core Network Availability: |
99.30% |
| Equates to: |
Downtime: 5 hours 2 minutes 24 seconds |
| Uptime: 29 days 18 hours 57 minutes 36 seconds |
| Support Coverage |
| Monday to Friday |
8am to 10pm |
| Saturday |
9am to 6pm |
| Sunday & PH |
9am to 5pm |
| Repair Coverage |
| Monday to Friday |
8am to 7pm |
| Sat, Sun & PH |
Closed |
| Response Times |
| Urban Area |
8 Business Hours (within coverage window) |
| Rural Area |
8 Business Hours (within coverage window) |
| Remote Area |
8 Business Hours (within coverage window) |
| Repair Times |
| Urban Area |
1 Clear Business Day |
| Rural Area |
2 Clear Business Days |
| Remote Area |
3 Clear Business Days |
Scheduled Outages
OHMI will use best efforts to provide 5 working day notification of any scheduled or planned service outage (“Planned Service Outages”) to customer. Where practicable, Planned Service Outages will occur between 11pm and 6am. Eastern Time. |
Rebates
For each hour outside SLA, rebate is 1 days worth of access for service per calendar month
Maximum rebate is 1 monthly access fee for the plan you are on at the time of the outage occurred
A rebate form must be completed and signed by the customer
The rebate form will be assessed by OHMI and advice will be sent to the customer to inform if a rebate is valid for the end customer. |
*Hardware price excludes shipping - a shipping cost applies as per the "Ancillary Services" tab
- All prices are inclusive of GST
- All Netcomm modems include 1 standard ADSL filter
- All Prices exclusive of Technical Support
- All DSL Services are subject to "Acceptable Use Policy" – download speeds reduced to 64kbps after AUP limits reached
- No limit on sessions
- Pricing subject to change at any time
- Pricing is for each service each month
- The prices herein are inclusive of an on-time payment discount. Failure to pay your invoice on time will result in a subsequentcharge back of the on-tine payment discount (see knowledgebase article 4006). The value of this charge-back is 3.75% of the prices advertised herein.
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Last Updated ( Friday, 16 July 2010 03:45 )
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